At the Sleep Shop we offer mattresses that include a complimentary sleep trial lasting a minimum of 60 nights. These sleep trials vary in length but terms and conditions for each comfort trial type are the same, differing only in trial length. There are more details below:
How our comfort trials operate:
Upon your mattress's arrival at your home, the comfort trial activates. For the trial's duration, use a mattress protector to ensure safety in case of an exchange request. We ask that you to sleep on the mattress for at least 30 nights before contacting us to arrange an exchange, as new mattresses may require an adjustment period. If you don't find the mattress suitable within your trial, inform us before it concludes. We'll then exchange your current mattress for the one of your choice. Before collecting your mattress and delivering the new one, we'll provide a mattress bag either prior to delivery or on exchange using our 2-man delivery teams. Please, if required package your mattress for collection, avoiding attempts to re-roll if it's a rolled mattress. Ensure the mattress is ready for collection on the day of your new delivery.
Terms and conditions:
• One mattress exchange is allowed per ordered mattress, limited to an alternative model of the same size. • Only the original purchaser can request an exchange under the respective sleep trial, with proof of purchase required. • All trials are only applicable to mattresses that remain within the UK. • Choose a replacement from our website, aiming to exchange within the same brand whenever possible. • If the chosen replacement is pricier than the original, we'll request payment of the price difference by credit or debit card over the phone. • For replacements priced lower than the original, we cannot refund the difference. However, if the replacement is similar in cost but up to £100 cheaper, we'll provide the difference by way of a credit to be used against another purchase. • Original packaging removal is allowed, but the mattress must be returned in a clean, presentable condition. • Sleep trials do not apply if a mattress protector isn't used, if the mattress is misused, damaged, repaired, altered, neglected, or shows wear and tear. • It's your responsibility to contact us to claim your sleep trial and arrange the exchange. • Collection and delivery times depend on the availability of your chosen new mattress. If it is stock, delivery can be within a few days; otherwise, we'll wait for restocking before delivery.